Technical lead for a 600+ user migration from Nortel to CUCM at the Toronto head office.
Responsible for Fax Server integration with the rest of the Unified Communications platform.
Successfully upgraded and virtualized CUCM from version 6.1 to 9.1.
Deployed a mixture of Jabber IM and Jabber Voice to around 1000 users.
Migrated 130+ users from Nortel to CUCM at our Winnipeg Shared Services office.
Converted and standardized a CUCME site to a full CUCM environment.
Support role in Nortel to CUCM migration at a large newspaper site in Alberta.
Managed Nortel, Avaya and Cisco telephone systems across Canada.
Provided desk side support to users in the Corporate office, Technical Services, Business Services and ReachCanada.
Configured and deployed new computers.
Identified the need for a Knowledge Base and implemented it for the Service Desk analysts in Winnipeg and Toronto.
Provided first level support to Windows and Mac users across Canada.
Assisted with basic tasks in Active Directory, Blackberry Enterprise Server, Avaya and Nortel PBXs.
Part of a pilot project that tested and identify issues with a new call center environment.
First level support for remote employees of an American bank.
Second level support for Microsoft Office and other desktop applications.
Focus on Routing and Switching.
Took courses on Linux and Windows Server administration.
CCNP Voice (Expected: 2015)
CCNA Voice (2010. Recertified 2013)
Angel Castaneda. VoIP Specialist based in Winnipeg, MB