• CompTIA A+ Certified.
• CompTIA Network+ Certified.
• Great background on LAN setup and maintenance.
• Extensive knowledge of Windows products.
• Over two years of Remote Support experience.
• Good troubleshooting skills for both hardware and software issues.
• 60wpm+ typing speed

I have fun being outdoors, specially during the summer. Be it camping, hiking, or playing soccer, I try to get the best out of our short summers.
In the winter time, I like to stay active by working out early in the morning, or late in the evening. At the same time, I enjoy reading while I’m indoors, or playing guitar from time to time.

Service Desk Analyst
Canwest Information Technology Group (February 2008 - Current)
I am part of the Service Desk team, which provides first level troubleshooting for Windows and Mac users, as well as being the first point of contact for different requests, such as account maintenance, resource booking and documentation.

VPN Analyst / PC Support
EDS Canada (April 2007 – December 2007)
As a VPN Analyst, I provided technical support over the phone to remote corporate users, who were using the IPSec protocol to connect to the Bank of America’s network. I also assisted them with issues with the Office suite.

Tier 1 Technical Support Agent
Convergys (February 2006 – October 2007)
Being a Technical Support Agent, I was in charge of helping Comcast’s customers with any problems they might encounter with the Digital Telephone and High Speed Internet services, as well as providing information to them.

Floor Senior / Home Entertainment
Zellers (July 2004 – February 2006)
Working in retail allowed me to interact with customers in a more personal level, making sure their needs were met. Whether it was showing them where an item was, or having to find it across the city, they always received service with a smile.

Angel Castaneda

e. contact@angelcastaneda.com
w. www.angelcastaneda.com
f. facebook